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Stakeholder Communication and Engagement

Stakeholder Communication and Engagement Stakeholder Identification and Communication Material Topic Analysis Scope and Boundary of Material Topics Contact Information for Stakeholder Engagement

Stakeholder Identification and Communication

As stakeholders are inseparable from a company's operations, stakeholders' demands represent the key to a company's sustainability and success. By communicating with stakeholders and responding to topics of concern to them, we continue to review and improve the effectiveness of our implementation of sustainable development. We have identified six categories of stakeholders, including shareholders, customers and trading partners, employees and labor union, suppliers and contractors, community and local groups, and central and local governments. Our channels of communication with stakeholders and the topics of concern to them are listed in the following table:

Stakeholder Significance to CSCC Communication channel and frequency Topic of concern Response to topic
Shareholders We assist shareholders in understanding the value of our investments, which can help our company refine strategic adjustments to operational growth and sustainability
  • Shareholders' meetings (once a year)
  • Annual report and sustainability report (once a year)
  • Investor conferences as well as local and overseas conferences (at least once a quarter)
  • Major announcements made in accordance with the rules and regulations promulgated by competent authorities (from time to time)
  • Financial statements (every quarter)
  • Announcements on consolidated revenue and net income before tax (every month)
  • Latest financial information disclosed on our official website (every month)
  • Phone calls to our spokesperson for inquiries about our operations (from time to time)
  • Financial Performance
  • Operational Approach
  • Information Transparency
  • Risk Management
 1.1 Economic Performance
1.2 Corporate Governance
1.3 Risk Management
1.4 Legal Compliance
Customers and trading partners What customers and trading partners require of us can help to boost technology development and process planning
  • Interviews and meetings with senior executives and sales personnel (from time to time)
  • Product introduction and services on our official website (any time)
  • Customer satisfaction surveys (every year)
  • Seminars and observation tours (from time to time)
  • E-commerce (any time)
  • Product Quality
  • Service Quality
  • Price Reasonableness
  • Timely Delivery
  • Control of Hazardous Substances
 3.1 Products and Services
3.2 R&D and Innovation
3.3 Customer Service
Employees and labor union Opinions from employees and labor union can contribute to a better work environment
  • Company announcements (from time to time)
  • Employee Welfare Committee meetings (every quarter)
  • Occupational Safety and Health Committee meetings (every quarter)
  • Self-management activities and proposal system (any time)
  • Employee training (any time)
  • Townhall meetings and employee meetings (every month)
  • Labor-management meetings and collective bargaining meetings with labor union (every quarter)
  • Regular health screenings (every year)
  • Green living activities (from time to time)
  • Job rotation (from time to time)
  • Career Development
  • Employee Benefits
  • Labor Safety
  • Labor-Management Communication
  • Legal Compliance
  • Green Living
 4.6 Green Living
5.1 Personnel Composition
5.2 Human Resource Management
5.3 Comprehensive Workplace
5.4 Workplace Health and Safety
Suppliers and contractors Supplier evaluation and management allow for two-way communication on environment, safety and health regulations and code of ethical conduct
  • Procurement regulations (any time)
  • Rules and regulations specified on order forms (any time)
  • Supplier's contract performance evaluation (every year)
  • Promotion of green procurement (any time)
  • Fair Competition
  • Service Quality
  • Occupational Safety and Health
  • Waste Reduction
 3.4 Supplier Management
5.5 Safety Management and Emergency Response
Community and local groups Interaction with community groups in areas surrounding our operations can deepen our social influence
  • Visits to village chiefs and local people in nearby neighborhoods (from time to time)
  • Sponsorships for social welfare activities in local communities (from time to time)
  • CSCC's official website (any time)
  • Environmental Protection
  • Community Development
  • Social Welfare Activities
 6 Giving Back to Society
Central and local governments Adherence to policies and orders issued by governments at all levels can help our company enhance compliance with the relevant laws and regulations
  • Financial statements (every quarter)
  • Environmental accounting system (any time)
  • Regular regulatory review (any time)
  • Regular reporting of workplace safety, environmental protection, and fire prevention (required by law)
  • Reporting of tax information (required by law)
  • Engagement in social welfare activities (from time to time)
  • Corporate Governance
  • Risk Management
  • Legal Compliance
  • Environmental Protection
  • Social Care
 1.2 Corporate Governance
1.3 Risk Management
1.4 Legal Compliance
4.3 Water Resource Management
4.4 Air Pollution Control
4.5 Waste Reduction Management
4.6 Green Living