| Stakeholder |
Significance to CSCC |
Communication channel and frequency |
Engagement outcome |
Topic of concern |
Response to topic |
| Shareholders |
We assist shareholders in understanding the value of our investments, which can help our company refine strategic adjustments to operational growth and sustainability |
- Shareholders' meetings (once a year)
- Annual report and sustainability report (once a year)
- Investor conferences as well as local and overseas conferences (at least once a quarter)
- Major announcements made in accordance with the rules and regulations promulgated by competent authorities (from time to time)
- Financial statements (every quarter)
- Announcements on consolidated revenue and net income before tax (every month)
- Latest financial information disclosed on our official website (every month)
- Phone calls to our spokesperson for inquiries about our operations (from time to time)
|
- Convened our annual general meeting of shareholders on June 15
- Published our annual report in May and our sustainability report in June
- Conducted investor conferences every quarter (four in total) to disclose our operating conditions to investors
- Published our financial statements and monthly revenue and profit statuses on a regular basis
- Disclosed our monthly revenue and profit statuses on our official website
- Our spokesperson answered phone calls for inquiries about our operations at any time
|
- Financial Performance
- Operational Approach
- Information Transparency
- Risk Management
|
1.1 Economic Performance
1.2 Corporate Governance
1.3 Risk Management
1.4 Legal Compliance
|
| Customers and trading partners |
What customers and trading partners require of us can help to boost technology development and process planning |
- Interviews and meetings with senior executives and sales personnel (from time to time)
- Product introduction and services on our official website (any time)
- Customer satisfaction surveys (every year)
- Seminars and observation tours (from time to time)
- E-commerce (any time)
|
- In line with customer demands, commissioned third-party inspections of hazardous substances six times, including inspections of refined naphthalene and coke in February and inspections of benzene and medium temperature pitch in July
- Arranged a video conference with customers and end-users in February and April to discuss the product of reprocessing and purification of naphthalene, and assisted in downstream technical communication.
- The business unit visits customers regularly or irregularly depending on the business execution needs to facilitate smooth business execution and understanding of customer status.
- Due to the impact of the COVID-19 pandemic this year, overseas customers and suppliers were prevented from visiting us. In this regard, we communicated with our naphthalene customers by video instead to discuss about the shipping schedule for refined coal tar and naphthalene export.
- Assisted customers to analyze samples before the experimental equipment was imported into the factory. In February, we assisted our benzene customer to deliver raw materials during the week due to the high stock of raw materials when the import ship arrived. In early June, we assisted our benzene customer to supply materials at the beginning of June due to the shortage of materials. In July, we assisted our special pitch customer to change some shipments to barrel supply according to their export market demand.
- Developed new styrene oil with customers to increase their supply and reduce import costs.
- Hazardous substance inspections were carried out by the third party according to the product features. Hazardous substance control procedures were established.
|
- Product Quality
- Service Quality
- Price Reasonableness
- Timely Delivery
- Control of Hazardous Substances
|
3.1 Products and Services
3.2 R&D and Innovation
3.3 Customer Service
|
| Employees and labor union |
Opinions from employees and labor union can contribute to a better work environment |
- Company announcements (from time to time)
- Employee Welfare Committee meetings (every quarter)
- Occupational Safety and Health Committee meetings (every quarter)
- Self-management activities and proposal system (any time)
- Employee training (any time)
- Townhall meetings and employee meetings (every month)
- Labor-management meetings and collective bargaining meetings with labor union (every quarter)
- Regular health screenings (every year)
- Green living activities (from time to time)
- Job rotation (from time to time)
|
- Requested CSCC to subsidize the parking fee for the headquarter staff to park in the external parking lot - under discussion
- Advised all secondary units to implement the rotation of duties and provide overtime allowance for using communication software to handle official business during off-duty hours - Implemented.
- Advised to set up a special rest area for female employees and contracted personnel in the factory - set up for the Carbon Chemical Manufacturing Department, and under planning for the Coal Chemical Manufacturing Department.
- Amended the Zero Disaster Bonus Regulations - amended.
- Notify the labor union of amendments to important company rules and regulations (implemented)
- The calculation of maternity leave for female employees should not include weekly leave - under discussion.
- The performance appraisal should be assessed by the third-level supervisors (engineers and managers) - some units have started to make assessment by the third-level supervisors.
- Disposal method of CSCC's employees who are diagnosed and still screen positive after 7 days of isolation - disposal method has been formulated.
- Relocation of process development research lab to the Pingnan plant should consider the working environment and the environmental allowance granted to staff - under discussion.
|
- Career Development
- Employee Benefits
- Labor Safety
- Labor-Management Communication
- Legal Compliance
- Green Living
|
4.6 Green Living
5.1 Personnel Composition
5.2 Human Resource Management
5.3 Comprehensive Workplace
5.4 Workplace Health and Safety
|
| Suppliers and contractors |
Supplier evaluation and management allow for two-way communication on environment, safety and health regulations and code of ethical conduct |
- Procurement regulations (any time)
- Rules and regulations specified on order forms (any time)
- Supplier's contract performance evaluation (every year)
- Promotion of green procurement (any time)
|
- Carried out negotiations with suppliers and contractors based on the minimum wage stipulated in the Labor Standards Act and adjustments to CSC's contract service prices, and signed a new contract with them in December.
- Held daily morning meetings with resident contractors, with good interaction.
- Contractors and the employees carried out emergency drills, construction safety and environmental protection observations to enhance people's health and safety knowledge.
- Organized various events, such as tree planting, and beach cleanup, which also saw active participation and strong motivation of our contractors.
- Light oil and benzene products are toxic and chemical substances. Transportation companies carrying these products and raw materials should join the joint defense organization system and arrange joint defense fire drills every year to support each other in case of emergency.
- From time to time, we send reminder emails regarding the road inspection focus of CSC's plants, and inform the industrial safety staff of each transportation company to educate the drivers to pay attention to the regulations on transportation of the plants.
|
- Fair Competition
- Service Quality
- Occupational Safety and Health
- Waste Reduction
|
3.4 Supplier Management
5.5 Safety Management and Emergency Response
|
| Community and local groups |
Interaction with community groups in areas surrounding our operations can deepen our social influence |
- Visits to village chiefs and local people in nearby neighborhoods (from time to time)
- Sponsorships for social welfare activities in local communities (from time to time)
- CSCC's official website (any time)
|
- Continued with the implementation of the rural school assistance program at Jin-Jhu Elementary School in Neimen District, Kaohsiung City
- Sponsored the CSC Group Education Foundation, which integrates resources across CSC Group to assist schools at all levels in organizing activities
- Sponsored lunch or dinner events for volunteers, various festivals, meetings and conferences, and the Double Ninth Festival organized by neighborhoods, community groups, and government agencies in the coastal area of Siaogang District and areas surrounding CSC plants
- Sponsored the Siaogang District Community Development Association in organizing lectures on energy conservation and carbon reduction or other activities
- Hold an average of four local neighborhood group activities, community associations, and environmental promotion activities each month
|
- Environmental Protection
- Community Development
- Social Welfare Activities
|
5.6 Giving Back to Society
|
| Central and local governments |
Adherence to policies and orders issued by governments at all levels can help our company enhance compliance with the relevant laws and regulations |
- Financial statements (every quarter)
- Environmental accounting system (any time)
- Regular regulatory review (any time)
- Regular reporting of workplace safety, environmental protection, and fire prevention (required by law)
- Reporting of tax information (required by law)
- Engagement in social welfare activities (from time to time)
|
- Obtained a score of 101.48 points and ranked between the top 6% and 20% in the 2022 9th Corporate Governance Evaluation for TWSE/TPEx-listed Companies.
- Executed the Ministry of Economic Affairs project titled “Development of Activation and Purification Techniques for Carbon Materials Used in Long-lasting Supercapacitors”
- Developed fast-charging anode materials to meet local demand for lithium-ion batteries used in locally-made electric buses
- Installed solar power generation facilities with a capacity of 743.62 kW, which generated up to 950,114 kWh of electricity in 2022
|
- Corporate Governance
- Risk Management
- Legal Compliance
- Environmental Protection
- Social Care
|
2.2 Corporate Governance
2.3 Risk Management
2.4 Legal Compliance
4.3 Water Resource Management
4.4 Air Pollution Control
4.5 Waste Reduction Management
4.6 Green Living
|